Hive Home promises to repair or replace any product or component that is defective in material or workmanship for a period of two to five (2 - 5) years depending on product. This is your sole and exclusive remedy. This warranty is subject to the limitations, exclusions and other provisions below.
EXCLUSIONS
This warranty does not apply and no other warranty applies to:
• Normal wear and tear, which are to be expected over the course of ownership.
• Damage caused by the carrier in-transit, which will be handled under separate terms.
• Modifications or attachments to the product that are not approved by Hive Home.
• Products that were not installed, used or maintained in accordance with product instructions and warnings.
• Products used for rental purposes.
A WORD ABOUT COLOR VARIATIONS, FABRICS AND FINISHES
Some natural variations occurring in wood, leather or other natural materials are inherent to their character, and cannot be avoided. Therefore they are not considered defects. Hive Home does not warrant the color-fastness or matching of colors, grains or textures of such materials. Customer's Own Materials (COM) selected by and used at the request of a user are not warranted.
TO THE EXTENT ALLOWED BY LAW, HIVE HOME MAKES NO OTHER WARRANTY, EITHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HIVE HOME WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES.
TO OBTAIN SERVICE UNDER THIS WARRANTY
By following the procedures outlined below, you can be assured of the best level of service.
Contact the Hive Home Representative from whom the product was purchased within 5 days of discovery of the defect. Be prepared to affirm you are the original purchaser of the product and to provide the serial number(s) from the product in question.
Your Hive Home Representative will gather all pertinent information regarding the claim, inspect the product. (Please allow a reasonable amount of time for inspection and review.)
If the Hive Home Representative affirms that the product in question is eligible under the conditions of the warranty as stated above, the customer service representative or another representative of the Company will determine whether to provide replacement parts, authorise repairs or replace the product.